Trust and safety

Background Checks and How We Hire Tutors

Before any tutor meets a family, we verify identity, qualifications and references, record any police clearance obtained, and watch them teach. Here is the process, step by step, and the questions worth asking any tutor you hire in Bali.

A checklist, pen and lanyard arranged on a desk, representing the tutor vetting process.

How a tutor joins us

Every tutor joins through the same sequence, and no step is skipped for a strong CV or a warm recommendation. The order matters: we confirm who the person is and what they have done before we ever watch them teach, and we watch them teach before we ever propose them to you.

The process ends, not begins, with the first family meeting. Once a tutor works with families, their conduct is covered by our written safeguarding policy, and families receive session notes after every hour so the work stays visible.

Identity, qualifications and references

Identity comes first: we confirm the tutor’s legal name against an official document, so the person whose references we check is the person who arrives at your home.

Qualifications are checked against certificates and transcripts the tutor provides. Where a brief calls for curriculum-specific knowledge, such as IB Diploma or Cambridge IGCSE assessment, we confirm that experience separately, because a degree alone does not evidence it.

References are taken up by conversation, not collected as letters. We ask referees how the tutor worked with children and whether they would place their own child with them. A tutor we cannot reference does not proceed.

Background checks: what we do and do not claim

Police-clearance documents vary by country. Ask whether the proposed tutor has an SKCK or an overseas document, who issued it, when it was issued and what it covers. Do not assume one document provides worldwide coverage.

There is no single worldwide certificate, and anyone claiming one uniform check for every tutor overstates what exists. What we can do is tell you, in the tutor’s written profile, exactly which checks were completed for that tutor and when.

Ask when the proposed tutor’s checks were completed and whether any document needs renewal. If you would like the detail of a proposed tutor’s checks before the first session, ask, and we will set it out in writing.

Our honest position: Vetting reduces risk; it does not remove it. That is why vetting sits alongside supervision guidance, session notes and a clear way to raise concerns, not in place of them.

Conduct declarations and safeguarding standards

Before the first session, every tutor signs a conduct declaration and agrees to our written child protection policy. The policy covers one-to-one sessions in the family home: where the tutor sits, how doors and sightlines are handled, communication with the child, and what is never acceptable.

Tutors receive safeguarding guidance during onboarding, including how to respond if a child discloses something worrying and how to report it, and they confirm the conduct standards again in writing whenever the policy is reviewed.

What to ask any tutor you hire

Whether you hire through us or arrange a tutor yourself, these questions tell you most of what you need to know, and a careful tutor or service will answer them plainly.

Frequently asked questions

Which checks does every tutor complete?

Every tutor completes the same steps: identity, qualification and reference verification, a demonstration lesson and a conduct declaration. The written profile should state any police clearance obtained, its issuing authority and date. Ask about any missing or expired document before booking.

How do I review a tutor’s vetting documents?

The tutor’s written profile, which you receive before the first paid session, summarises the checks completed. If you would like more detail about a specific check, ask and we will explain it in writing.

What should I do if I have a concern about a tutor?

Contact us straight away by WhatsApp or email. Every concern is read by a senior member of the team, and we reply within one working day. Our child protection policy sets out how concerns are handled.

When are checks completed relative to the first session?

All required checks and the demonstration lesson are completed before a tutor is introduced to a family. You approve the written profile before any paid hour begins.

How does online tutoring use the same vetting?

Online placements use the same identity, qualification, reference, background-check and conduct standards as in-home work. Format changes delivery, not the safeguarding bar. See online tutoring.

How does this relate to school campus placements?

Educators placed in schools complete the same vetting sequence and work under our written child-protection policy plus the school’s own safeguarding framework. School capacity work is described on school partnerships.

Where can I read how matching works after checks?

Once vetting is complete, the Discovery and Matching Coordinator writes a brief and confirms availability and the expected profile timeline after your discovery call. Process detail sits on our team; rates on the pricing guide.

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